Christophe Caïs

VISIONARY, LUXURY & CX EXPERT

About Christophe

Christophe Caїs is the founder and CEO of the Customer Experience Group. He has lived and worked in the most cosmopolitan cities of France, China, UK, Spain, the United States and now the Middle East, launching, leading and advising some of the most recognized luxury names in the world. His career as an inexhaustible entrepreneur began in France, 1993, where co-founded one of France’s most successful luxury fashion brands, growing it throughout Europe, Asia and USA. He is a customer experience visionary, luxury industry expert and thought-leader published in Forbes, Luxury Daily and Customer Think.

Keynotes

ARTICLES

Cities of luxury: Dubai – Luxury Memo special report
June 13, 2019

As the business hub of the Middle East and one of the world’s wealthiest cities, Dubai has attracted its fair share of affluents and luxury brands.

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Customer Experience (CX) Programs: Past, Present And Future
Apr 30, 2019

I recently took my car in for servicing and got it back the same day. But after less than an hour, the problem reappeared. I took the car back, and after some delay, the issue was resolved.

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Customer experience metrics must be adaptable
Feb 12, 2019

I recently took my car in for servicing and got it back the same day. But after less than an hour, the problem reappeared. I took the car back, and after some delay, the issue was resolved.

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"Customer Experience is the next battleground. The Customer Experience Group provides a reliable and effective platform to help premium and luxury brands elevate customer experience.”

Christophe Caїs

Memberships

About Customer Experience Group

Christophe founded and launched the Customer Experience Group (CXG), bringing together five leading customer experience agencies. CXG enables premium and luxury brands to transform transactional moments into relationships and emotional experiences. Headquartered in Dubai, CXG works with more than 200 premium and luxury brands across 70-plus countries, and has 220 full-time staff in 14 offices worldwide.

Customer Experience Group

contact us

If you are interested to have Christophe as a keynote speaker for your next event, please contact hello@cxg-hub.com


hello@cxg-hub.com

Say hello