Christophe Caïs

VISIONARY, LUXURY & CX EXPERT

About Christophe

Christophe Caїs is the founder and CEO of the CXG. He has lived and worked in the most cosmopolitan cities of France, China, UK, Spain, the United States and now the Middle East, launching, leading and advising some of the most recognized luxury names in the world. His career as an inexhaustible entrepreneur began in France, 1993, where co-founded one of France’s most successful luxury fashion brands, growing it throughout Europe, Asia and USA. He is a customer experience visionary, luxury industry expert and thought-leader published in Forbes, Luxury Daily and Customer Think.

About CXG

Christophe Caїs is the founder and CEO at CXG. CXG is a leading data-driven consulting and solution provider firm specializing in innovative strategies to enhance customer experiences and boost the performance of premium and luxury brands. Leveraging years of expertise gained from over 220 iconic brand partnerships, CXG guides clients through their entire CX journey, delivering insights and driving meaningful change. CXG’s four core practices—Customer Insights, Measurement, Consulting & Transformation, and the Academy— provide a comprehensive framework for comprehensive CX transformations.

CXG

Founded in 2006 in China, CXG has grown into a global powerhouse, with 12 offices catering to 85 countries, and a team of more than 230 professionals. With their growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, they help brands elevate their experiences.
CXG recognizes that customer needs are ever-evolving. Their tailored solutions across research, measurement, training, coaching, and consulting are designed to meet these dynamic demands, positioning us as the definitive one-stop-shop for all CX transformation needs.
Discover more about how CXG can transform your customer experience at www.cxg.com.

Keynotes

ARTICLES

reenchanter-retail-luxe-christophe-cais-sandra-robichon
Lorsqu’une expérience client est mémorable, cela multiplie par 5 l’envie d’acheter du client

Lors de la conférence organisée par CXG le 10 octobre 2024 au prestigieux Peninsula, Christophe Caïs, CEO de l’entreprise...

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from-us-to-uae-a-french-expats-tale-of-serial-entrepreneurship
From US to UAE, a French expat’s tale of serial entrepreneurship

Christophe Caïs, 55, has been managing his own firm that takes care of customer experiences at luxury brands like Louis Vuitton...

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how-to-successfully-tap-the-gccs-luxury-market
Insights: How global brands can tap GCC’s luxury market

The GCC luxury market stands at a transformative crossroads. With one of the world’s youngest and wealthiest populations...

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PODCASTS

"Customer Experience is the next battleground. The Customer Experience Group provides a reliable and effective platform to help premium and luxury brands elevate customer experience.”

Christophe Caїs

Memberships

contact us

If you are interested to have Christophe as a keynote speaker for your next event, please contact hello@cxg.com


hello@cxg.com

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