Christophe Caïs

VISIONARY, LUXURY & CX EXPERT

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About Christophe

Christophe Caїs is the founder and CEO of the CXG. He has lived and worked in the most cosmopolitan cities of France, China, UK, Spain, the United States and now the Middle East, launching, leading and advising some of the most recognized luxury names in the world. His career as an inexhaustible entrepreneur began in France, 1993, where co-founded one of France’s most successful luxury fashion brands, growing it throughout Europe, Asia and USA. He is a customer experience visionary, luxury industry expert and thought-leader published in Forbes, Luxury Daily and Customer Think.

About CXG

Christophe founded and launched CXG, bringing together three leading customer experience agencies. CXG help brands deliver their promises. Headquartered in Dubai, CXG works with more than 200 premium and luxury brands across 70-plus countries, and has 150+ full-time staff in 11 offices worldwide.

Born in China in 2006, we are proud to celebrate our 15 year anniversary! From winning our first client back in 2006 to celebrating over 180 partnerships today, None of this would ever be made possible without the exceptional people. From CXG to our teammates, our clients and beyond, thank you!

Keynotes

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Decoding China in 2023

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Luxury Business Day

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Arab Luxury World

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Luxury FirstLook

dauville

BS Congress

Christophe-at-the-Journey-of-the-Luxury-Customer-Singapore

Journey of the Luxury Customer

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China Connect

ARTICLES

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personalized-customer-experiences

Personalized Customer Experiences: Striking A Balance With Privacy

In the ever-evolving world of customer experience, personalization is crucial for businesses...

striking-the-right-balance-creating-an-equitable-sales-commission-system

Equitable Sales Commission Systems For Successful CX

I had an exceptional retail experience at the Apple Opéra store in Paris a few years ago. At the time...

will-the-luxury-sector-embrace-the-metaverse-cxg

Will The Luxury Sector Embrace The Metaverse?

Despite being in its early stages, the metaverse is getting a lot of attention for its significant potential and substantial rewards...

"Customer Experience is the next battleground. The Customer Experience Group provides a reliable and effective platform to help premium and luxury brands elevate customer experience.”

Christophe Caїs

Memberships

CXPA

CXPA

Christophe is a member of the Customer Experience Professional Association.

FRENCH FOUNDERS

french-founders

As a member, Christophe connects with other CEOs, top executives and entrepreneurs.

FORBES AGENCY COUNCIL

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A thought-leader, Christophe regularly contributes to Forbes as one of its Agency Council members.

ASSOCIATION PROGRÈS DU MANAGEMENT

apm

Christophe has been a long-term member of APM to further advance his profession and his companies’ progress.

ENDEAVOR

endeavor

He dedicates time to supporting and inspiring the next generation of entrepreneurs as an Endeavor mentor.

GALLERY

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Christophe Caïs at Sharjah Entrepreneur Festival-2019

Sharjah Entrepreneur Festival 2019

Christophe-at-the-Journey-of-the-Luxury-Customer-Singapore-2018

Journey of the luxury customer 2018

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Christophe at the Arab Luxury World Dubai 2018

Christophe-with-CXG-Chief-Customer-Officer-Thibaut-Fromageau-2018

Christophe with CXG Chief Customer Officer Thibaut Fromageau

Christophe-Cais-attends-Business-of-Luxury-Summit-2018

Journey of the luxury customer 2018.

Chrisophe-at-the-CXG-seminar-2017

Chrisophe at the CXG Seminar- 2017

contact us

If you are interested to have Christophe as a keynote speaker for your next event, please contact hello@cxg.com

hello@cxg.com

Say hello