Christophe Caїs is the founder and CEO of the Customer Experience Group. He has lived and worked in the most cosmopolitan cities of France, China, UK, Spain, the United States and now the Middle East, launching, leading and advising some of the most recognized luxury names in the world. His career as an inexhaustible entrepreneur began in France, 1993, where co-founded one of France’s most successful luxury fashion brands, growing it throughout Europe, Asia and USA. He is a customer experience visionary, luxury industry expert and thought-leader published in Forbes, Luxury Daily and Customer Think.
As the business hub of the Middle East and one of the world’s wealthiest cities, Dubai has attracted its fair share of affluents and luxury brands.Read more
I recently took my car in for servicing and got it back the same day. But after less than an hour, the problem reappeared. I took the car back, and after some delay, the issue was resolved.Read more
Christophe founded and launched the Customer Experience Group (CXG), bringing together five leading customer experience agencies. CXG enables premium and luxury brands to transform transactional moments into relationships and emotional experiences. Headquartered in Dubai, CXG works with more than 200 premium and luxury brands across 70-plus countries, and has 220 full-time staff in 14 offices worldwide.